Returns/Exchanges

Pool Sticks & Cases

Game Table Genie offers a 60-day money-back guarantee on all pool cues and cue cases with no restocking fees. Feel confident and secure knowing that if you're not fully satisfied with your purchase, you can return it and receive a refund for the full product price. If you aren't satisfied with your purchase, just call us toll free at 833-881-4623 and we'll help you arrange for your return.Guarantee is valid from date of purchase. Enjoy purchasing without worry! Take advantage of our 60-day money-back guarantee with no restocking fees, so you can make your purchase with assurance that you have the flexibility to return it and still be refunded the full product price anytime within 60 days of purchase.  Game Table Genie, at its sole discretion, may void this guarantee if there is evidence of abuse or mishandling.  CPO (Clearance) products only have a 7 Day Satisfaction Guarantee after purchase.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrived damaged, please send photos to info@gametablegenie.com and we will process an insurance claim on your behalf.

Cancellations & Refunds:

All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped.  If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.